Warrenty

🛏️ Warranty & Insurance — Peace of Mind with Every Adjustable Bed

At PhysioMatic, we believe that comfort and care go hand in hand. Every adjustable bed we design is built to offer lasting quality, reliability, and peace of mind. To make sure you always sleep soundly, we back our products with a comprehensive warranty and optional insurance coverage — because your comfort shouldn’t come with worry.

⚙️ Submitting a Warranty Claim

If you ever experience an issue with your adjustable bed, we’re here to help.
Simply click the “Submit Warranty Request” button below and fill out the short form. Our support team will respond within 1 working day to arrange inspection or repair — quickly and professionally.

🛠️ Warranty Coverage

Every PhysioMatic adjustable bed comes with a 1-year standard warranty (and extended warranty options on selected models).

  • Any manufacturing faults or component failures
  • Electrical or motor malfunctions
  • Mechanical defects that prevent normal operation

During the warranty period, we’ll repair or replace any faulty part free of charge — including home visits by our service engineers if required.

💡 Warranty vs. Insurance – What’s the Difference?

Warranty protects you against product faults or manufacturing issues.
Insurance gives you added protection against accidents and mishaps — things beyond our control.

Coverage Type What It Protects Against Duration
Warranty (Included) Faults or defects in motors, electronics, or mechanisms 1 year (standard)
Optional 5-Year Insurance Accidental damage, stains, pet damage, spillage, or structural issues Up to 5 years

Our optional 5-year insurance plan ensures complete protection against unexpected accidents — so your comfort and investment remain secure for years to come.

🔧 If You Need a Warranty Repair

  • Minor or obvious faults: Our engineer will visit your home and repair or replace the faulty part — completely free of charge.
  • Complex issues or diagnostics: We’ll arrange a free collection of your bed for inspection and repair at our workshop. Most repairs are completed within 3 working days.
  • No fault found or user-related damage: If inspection reveals no manufacturing issue, we’ll contact you with a transparent quote for repair and return. (Optional insurance covers these situations too.)

🧾 Warranty Exclusions

  • Accidental or user-caused damage (spills, scratches, misuse)
  • Normal wear and tear (fabric marks or fading)
  • Electrical damage from misuse or power surges
  • Damage during transport outside mainland UK
  • Any issue resulting from improper assembly or alteration

Our team will always help guide you toward the best solution — whether through repair, replacement, or insurance support.

🛡️ Optional 5-Year Complete Bed Protection

Upgrade your peace of mind with our 5-Year Total Care Insurance, which includes:

  • Accidental damage cover (spills, pets, stains, or impact)
  • Full parts and labour coverage
  • On-site service and repair
  • No hidden costs or surprise fees

This one-time payment gives you long-term confidence and protection for your adjustable bed — ensuring it stays as comfortable and functional as the day you bought it.

💬 We’re Here for You

Your satisfaction means everything to us.
If you have any questions about your warranty or need assistance with a claim, contact our friendly support team at:

📧 support@physiomatic.co.uk
📞 0330 043 1766

We’ll make sure you’re sleeping comfortably again — fast.